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Technical Support

Full lifecycle support for your play space — from free design consultation to installation guidance and lifetime after-sales service.

What We Offer

Support Services

A dedicated engineering and service team stands behind every Yifun Life installation.

CAD & 3D Design

Free custom layout design with CAD drawings and photorealistic 3D renderings tailored to your venue dimensions and budget.

OEM / ODM Manufacturing

Custom branding, colors, and themes manufactured in our own factory — from single components to complete turnkey playgrounds.

Installation Guidance

Detailed installation manuals, numbered components, and video guidance — with optional on-site engineer supervision for large projects.

Shipping & Logistics

Export-standard packaging, full container loading plans, and door-to-door logistics coordination to 50+ countries.

Warranty & Certification

1-year warranty on core structures with CE / EN 1176 / ASTM certified materials and full documentation for your market.

Lifetime After-Sales

Spare parts supply, maintenance training for your staff, and 24-hour response to any after-sales request — for the lifetime of your playground.

How It Works

Project Process

1

Consultation

Share your venue size, target age, and budget.

2

Design

Free CAD layout and 3D rendering within 3-5 days.

3

Production

Manufacturing with photo/video progress reports.

4

Shipping

Export packaging and logistics to your port.

5

Install & Support

Installation guidance and lifetime after-sales.

FAQ

Common Questions

Every order ships with detailed installation manuals and numbered components. For larger projects we can dispatch an engineer to supervise installation on site, and we provide video-call guidance as standard for all overseas customers.

Our equipment is manufactured to meet CE (EN 1176) and ASTM standards. Full test reports and certification documents are provided with your order to support import clearance in your market.

Standard products ship in 15-25 days after deposit. Custom-designed playgrounds typically take 30-45 days depending on complexity. We share production photos and videos throughout the process.

Yes — as an OEM/ODM manufacturer we can fully customize themes, color schemes, branding, and even develop new play modules based on your concept drawings.

We keep spare parts for every delivered project. Simply contact us with your project number and part description — we ship replacements worldwide with lifetime after-sales support.

Talk to Our Engineers

Have a Technical Question?

Our engineering team replies within 24 hours — design files, certifications, installation plans, anything you need.

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